General VA – Business Operations Coordinator

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Remotely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Remotely is a SaaS operations management platform that helps multi-branch businesses digitize and streamline daily operations, quality control, maintenance and task execution. The platform provides features such as task scheduling and distribution, geolocation-based task verification, real-time photo documentation, ticketing with attachments, instant notifications and performance reporting to reduce costs, ensure compliance and enable remote oversight of field teams. Remotely targets businesses seeking to replace paper and ad-hoc communication with a centralized, user-friendly system to improve operational efficiency and customer satisfaction.

📋 Description

• Provide day-to-day administrative support across the business • Manage scheduling and appointment coordination • Prepare quotes based on information provided by the business owner • Follow up on outstanding quotes and customer enquiries • Generate, manage, and follow-up invoices • Communicate with customers via phone, email, and other channels • Liaise with suppliers, contractors, and other business contacts as required • Assist with social media administration and content creation • Maintain accurate records and ensure information is up to date • Support process improvements and operational efficiency initiatives • Assist with general business administration and ad hoc tasks

🎯 Requirements

• 2-5 years of experience in administration, customer service, operations support, or virtual assistant roles • Previous experience supporting clients in AU/US/UK/CA or similar markets highly regarded • Strong verbal and written English communication skills • Comfortable speaking with customers over the phone • Excellent organisational and time management skills • Strong attention to detail and ability to manage multiple priorities • Proactive and able to work independently • Professional and customer-focused approach • Experience preparing quotes, invoices, or customer documentation is highly regarded • Familiarity with Tradify, ServiceM8, Outlook, Canva, or similar platforms is desirable • Experience supporting trades, construction, property, or service-based businesses is beneficial but not essential