Call Centre Agent

🔥 0 minutes ago

🇿🇦 South Africa – Remote

💵 R23k - R25k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Answer inbound customer calls during UK business hours • Resolve routine queries at first contact and escalate the rest with clear notes • Log calls, outcomes and follow-up actions in the CRM • Meet call quality and handling-time targets • Keep customer records accurate and up to date • Handle inbound calls end to end for a UK business • Answer questions, solve problems on the first call where possible, and log every interaction accurately

🎯 Requirements

• Experience handling inbound calls in a call centre or customer service team • Clear, neutral spoken English and confident phone manner • Familiarity with a CRM or ticketing system such as Zendesk, Freshdesk or Salesforce • A quiet home workspace and stable fibre connection • Comfortable working UK hours • Experience supporting UK or international customers (nice to have) • Familiarity with Five9, Genesys or similar dialler software (nice to have) • Experience in a regulated sector such as finance or insurance (nice to have)

🏖️ Benefits

• 100% remote — work from anywhere in South Africa • 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday • Long-term placement with a stable UK business, not short contract work • A UK employer who invests in the people who stay • Paid monthly