Part-Time Operations, Customer Experience Executive

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Manage customer enquiries primarily via email. • Resolve customer issues professionally and efficiently. • Deliver a high standard of customer service that reflects the company's brand values. • Liaise with customers regarding orders, returns and delivery queries. • Ensure every customer interaction results in a positive experience. • Manage incoming orders and oversee the fulfilment process. • Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time. • Monitor stock availability and communicate inventory issues proactively. • Assist with operational administration and process improvements. • Support general business operations as required. • Perform day-to-day administration within Shopify. • Update products, inventory and order information. • Troubleshoot basic Shopify issues. • Assist with maintaining accurate product and customer information. • Support the founders with ad hoc administrative and operational tasks.

🎯 Requirements

• Previous experience in Customer Service, Operations or eCommerce Administration. • Experience managing customer communication via email. • Experience coordinating orders and inventory. • Strong administrative skills. • Excellent organisational and time management skills. • High level of computer literacy. • Ability to multitask and manage competing priorities.