Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌐 Argentina, Mexico, +2 more countries – Remote

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💵 $1.2k - $1.5k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

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Logo of Remote Talent LATAM

Remote Talent LATAM

11 - 50 employees

Founded 2017

🎯 Recruiter

🤝 B2B

📣 Marketing

Recruitment • B2B • Marketing

Remote Talent LATAM is a headhunting agency that specializes in connecting businesses with talented marketing professionals from Latin America. They focus on efficiently finding and recruiting qualified remote employees, allowing companies to save costs and hire quickly. By offering a risk-free payment model where clients only pay if they make a hire, Remote Talent LATAM simplifies the recruiting process and enhances business growth for their clients through skilled remote workforce solutions.

📋 Description

• Handle inbound and outbound customer calls and follow up with submitted leads • Respond to customer inquiries through phone, text, and email • Follow up with new leads and existing opportunities • Schedule assessment appointments and maintain accurate customer information • Document calls, follow-ups, tasks, and lead statuses in the CRM • Follow established booking, territory, and Connect Center guidelines • Escalate customer, franchise, or system-related issues when needed • Support additional Connect Center tasks during downtime, including social media comments, Google reviews, and other customer-facing activities

🎯 Requirements

• 2+ years of customer service, call center, sales, or similar experience • Strong spoken and written English communication skills • Comfortable handling inbound and outbound calls • Strong organization, follow-through, and attention to detail • Positive attitude and natural, personable communication style • Adaptable, reliable, and comfortable working independently • Comfortable with a flexible schedule • Experience with HubSpot or a similar CRM (nice to have) • Experience with appointment scheduling or lead follow-up (nice to have) • Sales or lead-generation experience (nice to have) • Experience supporting U.S.-based customers (nice to have) • Bilingual English/Spanish (nice to have) • Applications must be from candidates located in LATAM • Resumes must be submitted in English

🏖️ Benefits

• Full-Time Position • Monday–Saturday 7:00 AM–7:00 PM Central Time, with individual shifts scheduled within that window based on coverage needs • Fully Remote • PTO and sick days after 3 months • Potential for compensation growth as the role evolves • Independent Contractor

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