Call Centre Agent

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🔥 7 minutes ago

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ReWorks Solutions

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer inbound calls professionally and efficiently. • Schedule, reschedule, and confirm appointments. • Assist clients with general enquiries and provide excellent customer service. • Accurately capture and update client information. • Coordinate schedules and communicate appointment changes. • Maintain accurate records using internal systems. • Work collaboratively with the wider team to ensure a seamless client experience

🎯 Requirements

• Previous call centre experience is essential. • Customer service experience in a fast-paced environment. • Excellent English communication skills with a neutral accent. • Strong data capturing and computer skills. • High level of attention to detail. • Professional telephone etiquette. • Ability to multitask and work efficiently under pressure. • Willingness to work shift schedules. • Available to start immediately.

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