Customer Service Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer inbound calls from prospective buyers • Walk customers through pool table models and customization options • Process and place customer orders • Track shipping and proactively manage delivery follow-ups • Handle general customer inquiries and troubleshoot issues • Keep order and customer records organized using Excel and Google Sheets • Perform general office management tasks as needed • Support inbound sales and guide prospective buyers toward purchase decisions

🎯 Requirements

• Comfortable with basic Excel and Google Workspace tools (Docs, Sheets, Gmail, etc.) • Prior CRM or Excel experience is a strong plus, but nothing advanced is required • Personable, chatty, and enthusiastic on the phone • Strong customer service instincts — patient, helpful, and clear communicator • Coachable and eager to learn — no prior industry experience needed • Comfortable multitasking between calls, orders, and shipment tracking • Interest in outbound sales is a plus; light outreach volume of approximately 10 calls per day may be available • Prior experience in an office manager or administrative support role is a plus, not required • Ability to work Monday to Friday, 9 AM to 5 PM EST

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home • Full training provided • Additional earning potential of a few hundred dollars extra per month for each sale closed through outbound outreach • Long-term growth and compensation investment by the owner