Referral & Business Development Specialist

🕒 September 25

🇿🇦 South Africa – Remote

💵 R30.5k - R33k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Business Development (BDR)

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Identify and develop relationships with doctors, specialists, healthcare providers, therapists, community organisations and other referral sources • Proactively conduct outreach by telephone, email and other appropriate channels • Build and maintain a sustainable referral partner network for families requiring ABA services • Educate referral partners about the organisation's services, referral process and access to support • Maintain regular communication with referral partners and encourage ongoing referrals • Identify new partnership and network opportunities • Own the referral development process from initial outreach through ongoing engagement • Conduct outreach calls, follow-ups and relationship-building conversations • Adapt communication to different referral partners' needs • Represent the organisation professionally within healthcare and community networks • Track incoming referrals and leads accurately • Follow up to prevent opportunities from being lost • Coordinate internally to help families access appropriate services • Maintain records of outreach, conversations, referral sources, follow-ups and outcomes • Manage multiple relationships and opportunities while remaining organised • Track and report outreach activity, calls, referral relationships, active partners, referrals generated, conversion, follow-up activity, pipeline development and network growth • Work toward measurable targets and report performance

🎯 Requirements

• Ideally 5+ years of experience in business development, referral development, sales, account management, relationship management or a similar commercially focused role • Demonstrated track record of achieving measurable results • Ability to provide tangible examples of previous performance, including targets, growth, revenue, referrals, lead generation, conversion rates or other relevant metrics • Excellent verbal communication skills with confidence speaking to doctors, specialists, senior professionals, families and other stakeholders • Strong written communication skills • Confidence and comfort with proactive telephone outreach and relationship building • Highly personable with ability to establish rapport quickly • Strong sales and business development instincts without relying on an overly aggressive sales approach • Excellent follow-up skills and discipline to maintain relationships over time • Strong administrative and organisational ability • Comfortable tracking activity, maintaining accurate records and reporting on performance • Ability to work independently, take ownership and proactively identify opportunities • Healthcare, behavioural health, ABA, therapy services or medical services experience advantageous but not essential • Experience developing physician, specialist or healthcare referral networks advantageous • Understanding of the ABA ecosystem and families' journey to services advantageous • Experience with CRM, lead management or referral tracking systems advantageous

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