Team Lead – Intake & Case Management, ABA

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching • Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding • Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems • Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met • Develop, implement, and improve intake and case management processes and SOPs • Act as the escalation point for complex cases, delays, or client concerns • Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery • Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times) • Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements • Train and onboard new team members on systems, workflows, and best practices • Ensure compliance with HIPAA and internal documentation standards

🎯 Requirements

• 3+ years experience in ABA operations, intake coordination, or case management • Proven experience in a leadership or supervisory role • Hands-on experience with CentralReach (required) and other CRM/EMS systems • Strong understanding of ABA intake processes, including insurance verification and authorizations • Excellent organizational and multitasking abilities • Strong attention to detail and process-driven mindset • Effective communication and team leadership skills • Ability to work independently in a fast-paced, remote environment • Must be available to work U.S. business hours

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home