Senior Associate Support Engineer, SAP Basis

🕒 March 24

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology in complex SAP Technology environments • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience • Provide remote-based functional support & training for your specialist SAP modules • Support client customizations, sharing implementation and best practices advice • Develop application break fixes for critical product defects • Create scripts to identify, analyse and correct data issues • Manage one or more key assigned accounts as a technical/functional advisor • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity • Be a pro-active contributor to a support organization which is running 24x7x365. • Collaborate with team members in a virtual team environment to extend field experience to different client situations

🎯 Requirements

• 2-3 years of SAP experience particularly with Basis, SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application • 2+ years direct support of application end-users in a Corporate environment • Working knowledge of multiple databases (Oracle, MSQSL, MaxDB etc) • Working knowledge of multiple operating systems (AIX, Linux, Windows etc) • A track record of successful roles in 1 or more SAP implementation or upgrade projects • Knowledge of maintenance/patching mechanics and SAP architecture • Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content • Setup of Source System for BW, BEx Web in NW20004s • Localization: architecture, implementation and key functionality • Installation, configuration and administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio) • Administering and managing SAP J2EE Web Application Server. • Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications • Portal User Management Engine (UME) configuration with SAP R/3, LDAPs • Single Sign-On Configuration between Portal and the SAP Systems • Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration • Configuring cluster installations for load balancing • Installation and configuration of Apache as the Reverse Proxy • Knowledge in backup/recovery scheme for the portal • Knowledge of maintenance/patching mechanics and SAP architecture • Solving complex problems across multiple modules

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members • Health insurance • Flexible working arrangements