Carrier Sales Associate – North America

🔥 40 minutes ago

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RJ Logistics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📦 Logistics

🚗 Transport

Logistics • Transport

RJ Logistics is a freight broker and logistics services company that coordinates and manages transportation for shippers and carriers. Headquartered in Southfield, Michigan with offices in Laredo, TX and Indianapolis, IN, RJ Logistics offers truckload, expedited freight, flatbed and heavy-haul, and cross-border (U. S. /Mexico) services. The company emphasizes technology-enabled logistics—using MacroPoint tracking, TriumphPay fraud/financial protection, and McLeod CRM integrations—alongside promises of transparency, reliability, and customer-focused service.

📋 Description

• Build and maintain relationships with carriers, dispatchers, and load planners for North America. • Maintain constant contact with carriers to secure additional truck capacity and manage existing business. • Act as a primary liaison between drivers and customers to resolve issues and ensure satisfaction. • Identify, source, and procure new carrier relationships to expand the carrier network. • Utilize TMS and other software tools to make informed carrier selection and load assignment decisions. • Ensure accurate completion of assigned loads, including coding of accessorial charges. • Negotiate rates and service agreements for both spot and dedicated business. • Manage the carrier network to ensure high service levels and customer satisfaction. • Strategically match available carrier equipment with open loads to maximize efficiency. • Track and monitor shipments to ensure on-time delivery. • Confirm that each partner carrier has an adequate understanding of all customer and company expectations on each load. • Ensure shipment details and process instructions are accurately communicated, tracked, and monitored via applicable communication method or TMS. • Navigate internal and external customer TMS and related technology tools ensuring all transactions, documentation, and interactions are accurately recorded and compliant with company SOPs. • Partner with internal teams to collaborate aligning carrier capacity with customer demands and operational goals.

🎯 Requirements

• Minimum of B2 English proficiency both written and verbal. • Familiarity with McLeod or other Transportation Management System (TMS) preferred. • Prior 3PL logistics experience preferred. • Strong organizational and administrative skills to manage multiple shipments and deadlines. • Basic problem-solving abilities to handle disruptions in shipping schedules or other logistics issues. • Accuracy in tracking shipments, updating records, and managing documentation. • Well-developed interpersonal skills and service skills with the ability to always uphold professionalism respectful treatment of peers and customers. • Take personal responsibility and keep commitments.