Field Service Engineer, Remote in Western NY

🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Rochester Midland Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1888

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Rochester Midland Corporation is a leading provider of innovative and sustainable sanitation and cleaning solutions, focusing on food plant sanitation, biomedical research, and water management. With a commitment to improving health and safety through state-of-the-art chemical products, the company supports diverse sectors including food safety and facility hygiene. Founded in 1888 and headquartered in Rochester, NY, Rochester Midland emphasizes environmental stewardship and customer partnership in delivering its specialized services and solutions.

📋 Description

• Provide in-depth advice on customer applications for optimal performance results • Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology • Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems • Maintain and develop the relationship with customers and key stakeholders along with the sales account manager • Deliver customer technical training as required • Identify new business opportunities and transfer sales leads to the sales teams • Provide comprehensive customer service report according to RMC policies using RMC tools • Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle • Complete all administrative requirements including basic skills/safety training courses • Manage inventory / supplies required at customer site • Deliver upon service KPIs, including safety, productivity, customer satisfaction • Secure conditions for safe operations, according to existing RMC & Customer policies, procedures

🎯 Requirements

• Bachelor’s degree in chemistry, engineering, or related field required • Minimum of 3-5 years of maintenance water treatment or Waste Water industry related experience required • Expert level knowledge of water treatment fundamentals, practices, and terminology • Excellent presentation, verbal, and written communication skills • Deep knowledge base in cooling, boiler, wastewater and food sanitation • Proficient in the use of monitoring and diagnostic tools • Able to build professional customer presentations using MS Office tools • CRM software