Technical Support Engineer – Enterprise Support, Linux, Database

🕒 July 28

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Provide advanced Tier 3 support for complex customer environments • Independently troubleshoot escalated issues and perform detailed root-cause analysis • Diagnose, isolate, and resolve complex architectural, performance, and data integrity issues within Vertica database environments in Eon and Enterprise modes • Analyze and optimize SQL queries, database projections, resource pools, and system configurations for enterprise workloads • Own critical, high-severity customer escalations from inception to resolution • Communicate clearly, timely, and empathetically with enterprise stakeholders • Perform post-mortem analyses on catastrophic failures, including node evictions, data corruption, and catalog issues • Document permanent fixes • Create technical documentation, best-practice guides, and internal runbooks • Mentor and coach Tier 1 and Tier 2 support engineers • Partner with R&D and Product Management to reproduce edge-case bugs, track product defects, and advocate for feature enhancements • Serve as a bridge between enterprise customers, product management, and engineering teams

🎯 Requirements

• Minimum of 5–10 years of experience in a dedicated Enterprise Technical Support or Database Administration (DBA) role, with a heavy emphasis on distributed systems • Strong hands-on experience managing, maintaining, and troubleshooting Vertica clusters at scale • Deep understanding of Vertica architecture, including ROS, WOS, Catalog, Projection design, and Epoch management • Expert-level knowledge of Linux/Unix operating systems, including performance tuning, kernel configuration, and advanced command-line troubleshooting • Exceptional proficiency in advanced SQL • Strong scripting skills in Bash, Python, or Perl for automation and log analysis • Experience troubleshooting Vertica in cloud-native environments, including AWS, GCP, and Azure • Solid grasp of containerized deployments using Kubernetes and shared storage architectures such as S3 and GCS • Solid understanding of enterprise networking concepts, including TCP/IP, firewalls, and load balancers • Understanding of database security protocols, including TLS/SSL, Kerberos, and LDAP • Exceptional empathy and communication skills, with a proven track record of handling high-pressure enterprise escalations • Methodical problem-solving approach and ability to identify root causes from massive log files • Natural inclination to share knowledge and uplift the technical capabilities of the broader team

🏖️ Benefits

• Equal opportunity employment practices • Reasonable accommodation for individuals with physical and mental disabilities • Background and reference checks as part of the hiring process • Access to AI-powered tools and technologies to enhance efficiency and productivity • Continuous learning and responsible use of AI