Technical Support Consultant

🕒 July 17

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide technical support to clients via telephone and Internet, including instant message and email • Assess system or service issues and resolve technical or sophisticated support problems using independent judgment and advanced problem-solving skills • Troubleshoot and resolve highly complex product problems and customer issues • Diagnose and resolve questions or problems involving system configurations/setup, product functionality, SQL Server, HL7, bugs, and enhancements • Track and document inbound support requests and customer problems • Document problems and solutions to train lower-level support staff • Document issues and customer requests according to standard operating procedures and SLAs • Communicate with product development to improve current design and identify potential design problems • Stay current on product technology, design changes, and new products

🎯 Requirements

• Demonstrated experience writing and executing complex SQL and T-SQL queries using Microsoft SQL Server • Basic understanding of Microsoft Windows Server administration and troubleshooting • Experience supporting international clients across multiple regions and time zones • Proven ability to provide high-quality application and product support in complex customer environments • Hands-on experience troubleshooting Microsoft Windows Server and SQL Server issues • Strong software support experience with excellent analytical and troubleshooting skills • Experience performing issue diagnosis and root cause analysis through log analysis, tracing tools, and collaboration with cross-functional teams • Good understanding of the Software Development Life Cycle (SDLC) • Experience managing and troubleshooting healthcare interfaces using HL7 • Ability to work effectively independently and collaboratively • Strong written and verbal communication skills with a customer-focused approach • Ability to prioritize and manage multiple tasks while meeting deadlines • Flexibility to work different shifts based on business requirements • Bachelor's Degree or equivalent work/technical related experience • Certifications as needed for a specific technical role and/or relevant experience • 3+ years of relevant work experience in software/application support or a related technical domain

🏖️ Benefits

• Remote role • Full-time employment • After-hours, holiday and on-call support participation