Customer Support

Job not on LinkedIn

🕒 April 1

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Resin Technology, Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise • Consulting

Resin Technology, Inc. is a company specializing in helping businesses save money on their resin and plastic/paper packaging expenses. The company provides real-time market information and extensive forecasting experience to achieve significant cost savings for clients. RTi differentiates itself by partnering with clients to enhance their procurement strategy, utilizing proprietary engineer-based cost models for accurate target pricing. Their approach delivers savings without requiring changes in specifications or suppliers, focusing on empowering clients' procurement teams with price transparency. Resin Technology, Inc. is heavily invested in market intelligence and strategy development to optimize supply chains and reduce costs, ultimately adding to the clients’ bottom line.

📋 Description

• Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

🎯 Requirements

• Proven customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school diploma