Senior Account Manager

Job not on LinkedIn

🔥 2 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RunRemote

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

RunRemote is a recruitment partner that helps companies hire top-rated remote professionals from the Philippines. The firm sources, thoroughly vets, and interviews candidates to present a short list of full‑time hires who work directly for the client, promising significant cost savings (around 70%) and typically placing candidates within 3–4 weeks. RunRemote charges a one-time success fee, offers ongoing support and a 90‑day guarantee, and focuses on roles across sales & marketing, operations, finance, customer experience, HR and design.

📋 Description

• Own the end-to-end client experience from onboarding onwards • Act as the primary point of contact for clients, candidates, and internal stakeholders • Build long-term client relationships through regular check-ins and proactive communication • Monitor contractor engagement and client satisfaction throughout the client lifecycle • Identify potential issues early and resolve challenges collaboratively • Manage replacements and ongoing account support • Collaborate with Recruitment and Leadership to deliver a seamless client experience • Manage the recruitment team and ensure delivery of quality shortlists within timelines • Develop and improve customer success processes, documentation, and best practices • Leverage AI tools and automation to improve workflows, customer communication, and operational efficiency • Identify trends, gather client feedback, and recommend customer journey enhancements

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment • Proven experience managing long-term client relationships • Excellent communication skills and ability to build trust quickly • Strong problem-solving skills and confidence managing sensitive conversations professionally • Experience managing multiple client accounts simultaneously • Highly organised with exceptional attention to detail • Comfortable working independently with minimal supervision • Ability to prioritise tasks while maintaining high responsiveness • Ability to handle difficult conversations with clients and push back when needed • Strong written and verbal English communication skills • Experience with HubSpot, TeamTailor, Google Workspace, Slack, Notion, Asana, ClickUp, or similar project management platforms is highly regarded • Experience with AI tools such as ChatGPT and Claude is highly regarded • Experience in recruitment, staffing, outsourcing, or global employment agency environments will make you stand out • Experience supporting startups, founders, or high-growth businesses will make you stand out • Experience managing international clients across Australia, the UK, Europe, or North America will make you stand out • Experience improving customer journeys or implementing customer success processes will make you stand out • Knowledge of remote workforce management or global employment will make you stand out • Experience leveraging AI and automation to improve customer success operations will make you stand out • Strong commercial awareness and ability to identify account-growth opportunities

🏖️ Benefits

• Great opportunities for career growth • Opportunity to work in an amazing environment • 100% Remote