Senior Business Analyst

🕒 September 23

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 26%

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Runtalent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Runtalent is a technology services company that specializes in the allocation of qualified professionals across various tech platforms for project needs. They focus on agile squads and managed services, ensuring operational efficiency and project success. With over 20 years in the market, Runtalent has established a strong talent pool and collaborates with multiple industries including finance, healthcare, and entertainment to provide tailored solutions for each client.

📋 Description

• Analyze and document current-state (As-Is) IT Service Management (ITSM) processes across multiple regions • Work with Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management • Conduct stakeholder interviews and workshops to gather requirements and identify gaps, inefficiencies, and regional differences • Support the Workstream Lead and Project Manager in preparing project documentation, executive presentations, and governance artifacts • Develop L2 and L3 process maps, business requirements documentation, and functional specifications • Lead initiatives to standardize and harmonize global processes while accommodating local needs • Work with Subject Matter Experts (SMEs), program leaders, and Workstream Leads to translate business needs into structured requirements • Facilitate alignment among stakeholders from different countries and organizational areas • Ensure alignment with related IT areas, such as Service Desk, Hosting, Tech4Tech, and Digital Workplace • Support the adoption of new processes and ways of working

🎯 Requirements

• Proven experience as a Business Analyst in large-scale transformation programs, working in global and multicultural environments • Experience with or knowledge of the Software Development Life Cycle (SDLC) • Experience with or knowledge of application development • Experience with or knowledge of project management methodologies and PMO practices • Experience gathering, analyzing, and documenting business requirements • Ability to design processes and prepare functional documentation • Strong analytical skills, with the ability to identify opportunities for process improvement and standardization • Experience conducting interviews, workshops, and stakeholder meetings • Excellent communication and facilitation skills • Ability to work in dynamic environments involving multiple projects and changing circumstances • Comfortable working with ambiguity and defining solutions in a structured manner • Knowledge of ServiceNow (SNOW) • Experience as a Service Designer • Experience working on global operating model transformation programs • Experience with Shared Services • Experience working on outsourcing projects • Experience standardizing global IT processes • Advanced English proficiency

🏖️ Benefits

• Remote work • Open-ended contract

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