ServiceNow Developer

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 11%

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Design, develop, and implement ServiceNow solutions aligned with business requirements • Customize and configure CSM, ITSM, Knowledge Base, and ServiceNow Communities modules • Develop workflows, business rules, client scripts, UI policies, and integrations • Maintain and enhance existing ServiceNow applications and services • Collaborate with stakeholders to gather requirements and translate them into technical solutions • Ensure platform best practices, performance optimization, and scalability • Troubleshoot and resolve platform issues and defects • Support platform upgrades, testing, and deployments • Create and maintain technical documentation

🎯 Requirements

• Minimum 4 years of ServiceNow development experience • Strong hands-on experience with Customer Service Management (CSM) • Strong hands-on experience with IT Service Management (ITSM) • Strong hands-on experience with Knowledge Management / Knowledge Base • Strong hands-on experience with ServiceNow Communities; Service Portal experience is a plus • Proficiency in JavaScript, Glide API, and ServiceNow scripting • Experience with REST/SOAP integrations • Good understanding of ServiceNow data model and platform capabilities • Familiarity with Agile/Scrum methodologies • Knowledge of CMDB and asset management is desirable • Experience with ServiceNow Discovery or Service Mapping is desirable • Experience with Knowledge Centred Services (KCS) methodology is desirable • ServiceNow certifications such as CSA or CAD are desirable • Experience with UI Builder or modern ServiceNow UX frameworks is desirable • Experience in ITIL-based service management environments is preferred • Experience with scripting, automation, and ServiceNow AI capabilities is preferred • ServiceNow Administrator Certification (CSA) is an advantage • Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus • AWS Certified Solutions Architect or similar professional experience is highly desirable

🏖️ Benefits

• Competitive salary and benefits package • Flexible work arrangements and remote work options • Continuous learning and career development opportunities • Opportunity to work with a dynamic team in a fast-paced environment

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