Technical Support Analyst – SaaS

🕒 May 4

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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S4 Capital Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2018

💼 Consulting

📣 Marketing

Consulting • Advertising • Marketing

S4 Capital Group is a new age digital advertising, marketing, and technology services company. Operating within the rapidly expanding segment of the advertising and marketing services market, S4 Capital aims to disrupt traditional models by focusing exclusively on digital content, data, and media. With a mission to provide seamless and integrated services globally, they specialize in creating engaging stories, transforming data into actionable insights, and building digital architectures to enhance customer experiences. The company emphasizes sustainability and responsible business practices as a central part of its ethos.

📋 Description

• Act as the first or second point of contact for customer queries via chat, email, and ticketing systems • Take ownership of issues and ensure timely resolution across product functionality, configuration, and data-related concerns • Diagnose and resolve technical issues by analyzing system logs, running SQL queries, testing APIs, and identifying bugs or integration gaps • Support system configuration and administrative tasks, including API troubleshooting, integrations, and application performance monitoring • Create and maintain knowledge base articles, troubleshooting guides, and internal documentation • Work with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear documentation, reproducible steps, and impact analysis • Partner with QA to identify opportunities for automation • Communicate proactively with customers during incidents • Contribute to post-mortems by identifying root causes and driving long-term improvements in systems and processes

🎯 Requirements

• Experience with ticketing tools such as Jira or similar • Strong SQL skills for data analysis and troubleshooting • Familiarity with API testing tools like Postman • Basic scripting skills, e.g., Bash • Ability to read logs and debug application issues • Ability to understand complex SaaS products, configurations, and integrations • Strong analytical mindset with the ability to identify patterns and root causes and recommend scalable solutions • Excellent written and verbal communication skills • 4 to 7 years in technical support, application support, or customer-facing technical roles • Experience in a B2B SaaS environment is a plus

🏖️ Benefits

• Equal-opportunity employer committed to building a respectful and empowering work environment • Diverse and inclusive workplace • Opportunity to work with a global, digital-first, data-driven digital marketing agency