Technical Support Engineer

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SAJ

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

⚡ Energy

🏢 Enterprise

🔧 Hardware

Energy • Enterprise • Hardware

SAJ is a company specializing in solar energy and industrial automation solutions. They provide professional solar inverters, energy storage systems, and intelligent energy management solutions for both residential and commercial applications. With 18 years of experience, SAJ focuses on offering smart, efficient, and convenient services globally, supported by their eSolar portal and intelligent maintenance solutions.

📋 Description

• Provide phone and email based problem solving and fault finding support for installers and customers • Generating cases via CRM to track and resolve customer enquiries • Answering technical product enquiries • Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently • Developing, updating and managing technical documentation for commissioning of our products • Assist in developing the technical support process of the business • Assist in Sales Exhibitions and Trade Fairs • Liaise with Technical Support International

🎯 Requirements

• Relevant qualification in electronic engineering and renewable energy equivalent • Direct Solar and power generation Industry experience an advantage • Solid technical understanding of inverters and batteries products • Solutions based mindset • Eagerness to support customers as required • Strong work ethic • Experience in a role which required inter department communication and coordination an advantage • Ability to work autonomously as well as part of a team • Must be fluent in Romanian and English.