Customer Success Manager – Core

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as the primary contact and trusted advisor for a small number of Salesforce’s largest and highest-profile customers • Maintain focus on customer business goals, technical and operational health, and value from Salesforce investments • Function as the Core Cloud technical and operational configuration subject matter expert • Act as the single point of customer accountability for Signature deliverables, customer experience, renewals, and expansion • Build and maintain relationships with customer IT and business executives, sponsors, and decision-makers • Coordinate delivery of the Signature Success service catalog • Provide proactive Salesforce feature guidance and release recommendations • Advise customers on new Salesforce releases, adoption, implementation challenges, and risks • Communicate the value of Signature Success and support renewals • Advocate for customers during triage and resolution of high-severity cases • Conduct quarterly reviews, identify trends, and provide tailored recommendations for stability, performance, and enhancement • Collaborate with Sales, Engineering, Product Management, partners, and ISVs • Occasionally serve as a contact for major incidents and manage customer communications through resolution • Provide occasional after-hours or weekend coverage based on customer needs

🎯 Requirements

• 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture • Exceptional communication and presentation skills, including communication and influence at executive and C-level • Ability to analyze technical concepts and translate them into business terms • Ability to map business requirements into technical features • Ability to explain complex technical concepts in business-friendly terms and communicate customer needs to internal partners • Ability to coordinate and work closely with high-volume and/or key customer events • Experience leading cross-functional teams to resolve customer needs or projects • 2+ years in the Salesforce ecosystem • Knowledge of Salesforce Core Cloud features and applications • Knowledge of the Salesforce product suite, features, capabilities, best use, and deployment • Salesforce product certifications are a plus • Degree or equivalent experience required

🏖️ Benefits

• Benefits and resources supporting balance and wellbeing • AI agents to accelerate impact • Reasonable accommodation during the application or recruiting process • Equal opportunity and non-discrimination policies