Solution Consultant

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Work as part of the Professional Services team within Salesforce Customer Success Group • Demonstrate technical thought leadership in customer and partner engagements • Discover, design, code, and deploy Salesforce Platform solutions • Evaluate and implement technical solutions for customers • Deliver enterprise desktop, cloud, and mobile solutions, including integrations using middleware tools and platforms • Contribute to customer success through front-end and back-end solution development and release management • Provide guidance on application and integration development best practices, enterprise architecture standards, solution architecture and design, environment management, testing, and Salesforce Platform education • Create application and technical design documents integrating Salesforce with customer infrastructure • Troubleshoot customer implementation issues and drive successful resolution • Lead evaluation of business and technical requirements at a senior level • Identify and proactively manage risk areas through project completion • Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners • Build relationships with business partners and internal and external stakeholders • Help clients meet or exceed goals and metrics and deliver high client satisfaction

🎯 Requirements

• Minimum 5 years of experience in the IT space • Hands-on technical and solution implementation experience in a relevant software domain • Coding experience in object-oriented languages • Ability to analyze, design, and optimize business processes through technology and integration • Ability to support customers and project members in rationalizing and deploying emerging technology • Ability to work independently and as part of a distributed team • Ability to learn new technologies • Good presentation, communication, and facilitation skills • Availability to travel regionally and occasionally internationally based on customer needs • Degree or equivalent relevant experience required • Proficiency in both English and Italian • Strong background in object-oriented programming, such as Java • Understanding of REST/SOAP API design, microservices, and event-driven architectures • Salesforce Certifications preferred • Experience with the Salesforce Platform and/or other CRM products preferred • Experience with Salesforce Revenue Cloud and/or billing and revenue products such as Conga, CloudSense, or Zuora preferred • Experience in a senior consulting or technical lead role with matrix teams at a top-tier consultancy or system integrator preferred • Familiarity with AI-assisted development tools preferred

🏖️ Benefits

• Extended onboarding program including formal certification, internal training, knowledge transfer, hands-on experience, and close collaboration with Consultants, Architects, and Project Managers • Salesforce benefits and resources supporting balance and wellbeing • AI agents to accelerate impact and performance • Professional development and career growth opportunities • Equal opportunity and non-discrimination workplace policy