Field Service Engineer – Automotive

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Monitor customer installation milestone progress in collaboration with Samsara Implementation Consultant, spearheading prompt resolution to issues, installation challenges, partner and project complexities while ensuring quality standards are always met. • Serve as a point of contact for escalations and troubleshooting during install phases. • Monitor CSAT related to installations and resolve root causes of dissatisfaction. • Assist partners in building project-specific installation guides using Samsara best practices and deliver onsite training to installer technicians on project specific requirements. • Coordinate with installation vendors to ensure work is completed on time, on budget, and to Samsara’s quality standards. • Provide onsite oversight for large or complex deployments, including site readiness checks, site-level access and communication channels with installers, real-time troubleshooting, and onsite quality checks. • Perform first of kind installations on complex customer projects, serving as the hands on technical expert. • Identify risks early, propose mitigation strategies, and keep projects on track. • Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners. • Collaborate with internal teams (Customer Success, Implementation, and Product) to escalate, share feedback, and enhance the installation experience. • Ensure compliance with safety standards and Samsara best practices throughout the installation lifecycle. • Ensure that the Statement of Work (SOW) is fully aligned to the project’s installation requirements. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Requirements

• High school diploma required, advanced degree preferred. • Must have valid driver's license and be insurable. • 4+ years experience managing vehicle and/or hardware technology. • Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). • Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment. • Basic understanding of electronics and electrical systems. • Experience in field operations coordination, implementation, and technical deployment. • Strong attention to detail with the ability to manage multiple projects in parallel. • Excellent communication and stakeholder management skills. • Fluent in English (verbal and written). • Comfortable in a dynamic, fast-paced environment with cross-functional collaboration. • Customer travel is expected up to 50-70%, including weekends and overnight stays.

🏖️ Benefits

• Our rewards are designed to fuel high-impact builders. • Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. • Flexible, employee-led remote model. • Professional development stipend. • Comprehensive health and parental leave plans.