Implementation Consultant

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Work cross-functionally alongside and connect Sales, Support, Sales Engineering, and Product • Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform • Manage deployment of Samsara technology to customers and enable quick time to value • Create launch plans and roadmaps to increase product usage • Track implementation progress, participation, product adoption, and account health • Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users • Work through customer challenges across numerous use cases • Manage multiple customer engagements in parallel • Explain Samsara platform capabilities to customers of all types • Champion and embed Samsara’s cultural principles as the company scales globally

🎯 Requirements

• 3+ years of experience in an implementation consultant, Customer Success, account management, or consulting role • SaaS experience preferred • Bilingual Spanish and English required • Strong spoken and written language skills for working with multiple teams and publishing documentation • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Excellent consultative skills with experience in end-to-end system implementations • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day software users • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution • Candidate must be based in Mexico, or willing to relocate • Experience serving a large and complex customer base in B2B SaaS preferred • Experience working with different countries of the LATAM regions preferred, but not required • Experience working in Tech Touch Engagements • Experience using Customer Success Platforms

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Offices available for employees who prefer to work in-person • Equal opportunity and reasonable accommodations throughout the recruiting process