Installation Specialist

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Oversee customer engagements with installation partners, providing onsite management for complex deployments. • Proactively de-risk projects to deliver smooth, high-quality installations. • Collaborate with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. • Monitor customer installation milestone progress with prompt resolution to issues, challenges, and project complexities. • Serve as a point of contact for escalations and troubleshooting during install phases. • Monitor CSAT related to installations and resolve root causes of dissatisfaction. • Assist partners in building project-specific installation guides and deliver onsite training. • Coordinate with installation vendors to ensure work is completed on time and to quality standards. • Provide onsite oversight for large or complex deployments, including site readiness checks and troubleshooting. • Identify risks early and propose mitigation strategies to keep projects on track. • Capture lessons learned to improve processes and drive continuous improvement with partners.

🎯 Requirements

• High school diploma required, advanced degree preferred. • Must have valid driver's license and be insurable • 4+ years experience managing vehicle and/or hardware technology. • Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, two-way mobile radios, GPS equipment, antennas or other electrical equipment). • Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment. • Basic understanding of electronics and electrical systems. • Experience in field operations coordination, implementation, and technical deployment. • Strong attention to detail with the ability to manage multiple projects in parallel. • Excellent communication and stakeholder management skills. • Fluent in English (verbal and written).

🏖️ Benefits

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans • Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity in a high-growth public company.