Manager, Enterprise Customer Success

October 30

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+8 more states

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $97.3k - $130.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Ensure ongoing success and value realization for Samsara’s Enterprise Customers. • Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara’s commitment to providing excellent service and then scale it. • Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara’s Enterprise accounts. • Deliver results across team KPIs and org level OKRs • Keep executives informed of progress and advocate for change when needed. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop and lead an inclusive, engaged, and high performing team.

🎯 Requirements

• 8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role • 3+ years experience in a people management or leadership position • Clear leadership presence that translates across all communication channels -- in person, over video, and in writing • Solutions-focused with strong problem-solving skills • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. • Strong bias for action, the ability to think big while also executing with excellence • Data-driven – you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need • Strong track record of mentoring and building teams from scratch -- and retaining talent • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. • Diplomacy, tact, and poise under pressure when working through customer issues. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​ • Bachelor's degree from a 4-year institution. • Ability to travel within the United States for customer meetings and events (up to 30%).

🏖️ Benefits

• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Much, much more