ServiceNow Trainer and Writer

April 14

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SAMSUNG SDS

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Data-driven Digital Transformation Leader

Enterprised Mobility • Advanced Analytics • Retail Experience • Cloud • IoT

10,000+

Description

• The Technical Trainer and Writer will play a crucial role in the development and dissemination of comprehensive, user-friendly documentation and training for our platform product based on ServiceNow technology. This position is responsible for creating and maintaining documentation tailored to multiple personas, including end-users, managers, admins at the customer level, and solution consultants and developers. • Responsibilities extend beyond the maintenance and upgrade of existing product guides and documentation to include the creation of a detailed technical knowledge base and the development of a certification training program. • The ideal candidate will possess a strong blend of technical understanding, writing proficiency, instructional design capability, and presentation skills, with a proven ability to translate complex information into clear, concise content and deliver engaging and effective training across diverse audiences.

Requirements

• Bachelor’s degree in Technical Writing, Education, Communication, or a related field (or equivalent experience) • 5+ years of proven experience in technical writing and training delivery in a technical or complex product environment • Experience in writing technical documentation for software platforms (e.g. API documentation) • Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control • Excellent written and verbal communication skills, with a keen eye for detail • Strong ability to translate complex technical information into clear, user-friendly language • Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence • Ability to design and develop engaging training materials and deliver compelling training sessions • Strong organizational and project management skills, with the ability to manage multiple projects simultaneously

Benefits

• Top-notch medical, dental, vision and prescription coverage • Wellness program • Parental leave • 401K match and savings plan • Flexible spending accounts • Life insurance • Paid Holidays • Paid Time off • Additional benefits