Onboarding Success Analyst

Job not on LinkedIn

🔥 15 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

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Logo of Satellite Office

Satellite Office

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Facilitate clients’ seamless onboarding journey • Provide personalized service and create strong first interactions with Axi clients and partners • Execute KYC and continuous due diligence for potential and current client and partner accounts • Investigate alerts to meet internal and external regulatory requirements • Promote global onboarding knowledge and compliance standards • Identify, document, resolve, and escalate suspicious findings • Collaborate with key stakeholders to improve due diligence processes and operational efficiency • Participate in projects promoting client value, efficiency, and innovation • Manage trading and rebate account creation and administration • Provide direct assistance for onboarding-related client and partner concerns • Share onboarding industry insights and recommendations with the broader team • Complete assigned tasks accurately in line with business priorities

🎯 Requirements

• Execute Know Your Customer (KYC) processes and continuous due diligence in compliance with multiple regulatory standards • Analyse and investigate alerts using standard policies, procedures, and tools • Identify, record, and resolve or escalate suspicious findings • Maintain confidentiality of information • Comply with all policies, guidelines, and procedures • Participate in training to stay current with regulatory and competitive developments • Collaborate with stakeholders on due diligence processes • Oversee creation and management of trading and rebate accounts • Stay up to date with onboarding industry trends and technologies • Meet and exceed daily, weekly, and monthly KPIs • Demonstrate professional conduct, ownership, initiative, reliability, and proactive communication

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building experiences and events • Company-wide celebrations • Wellness programs • World-class office spaces • Continuous learning and development • Engaging employee programs • Opportunity to work directly with international clients and global brands

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