Level 3 Support Technician

🕒 May 29

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ScalableOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

📋 Description

• Handle a wide variety of technical issues, seamlessly shifting from standard low-level support tickets to acting as an escalation point for other technicians • Assist the Project Team with complex tasks, such as setting up and configuring firewalls • Serve as the primary point of contact for clients, ensuring exceptional, clear, and positive communication from ticket creation to resolution • Triage incoming requests, assign proper priorities and SLAs, ensure tickets have excellent documentation, and coordinate with other departments to resolve non-reactive issues • Go beyond surface-level fixes to identify and solve root-cause problems

🎯 Requirements

• Deep understanding and hands-on experience with Office 365 (Entra ID, Exchange, SharePoint, OneDrive) • Solid foundational networking skills, including DNS, DHCP, and experience setting up firewalls • Previous experience working in a Managed Services environment is highly preferred • Experience with Autotask, IT Glue, and DattoRMM is a massive plus • Exceptional verbal and written communication skills

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities