Power Platform Support Analyst

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🕒 May 21

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Support the delivery, operation, and ongoing stability of Power Platform solutions for both clients and internal teams • Focus on supporting developers, managing environments, assisting with deployments, and resolving issues across live and pre-production systems • Work closely with Power Platform Developers to ensure solutions are deployed, configured, supported, and maintained effectively across Dev, Test, UAT, and multiple Production client environments • Practice Gateway Support: Support live environments and releases for Practice Gateway, assist with deployments, upgrades, and hotfixes, investigate and resolve incidents and user-reported issues, support developers by validating changes and monitoring solution health • Client Project Support: Support the delivery and operation of client solutions, including Practice Gateway implementations, Power BI reports, Power Platform and RPA-based solutions, assist with environment setup, configuration, deployment, and post-go-live support • Internal Improvements: Support and improve internal systems and data platforms, maintain environments, security, and access controls, reduce operational issues through improved monitoring and support processes

🎯 Requirements

• Experience supporting Microsoft Power Platform, including Dataverse entities and configuration • Environment and solution management • Understanding forms, workflows, plugins, and customisations (supporting rather than building) • Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows • SQL Server experience, including writing queries to investigate data issues and support reporting • Experience supporting Power BI reports, datasets, refresh issues, and access • Experience supporting Power Apps Portals, including configurations, users, permissions, and basic Liquid / JavaScript troubleshooting • PowerShell experience supporting deployments, environment setup, and repeatable admin tasks • SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations • Comfortable working independently, diagnosing technical issues, supporting developers, and managing priorities with minimal supervision • Strong technical troubleshooting and analytical skills • Strong communication and collaboration skills • Experience with application lifecycle management, environment configuration, release support, and deployment tooling (preferred) • Exposure to C# to understand plugins, integrations, and logged errors (preferred) • Experience supporting solutions using Robotic Process Automation (RPA) tools (preferred) • Prior experience working within Microsoft stack environments including Power Platform, SharePoint, SQL Server, and supporting C# components (preferred)

🏖️ Benefits

• Work from home • Monday to Friday | 8 AM to 5 PM | UK Time • Holiday: Will follow UK holidays