Sales and Customer Engagement Specialist – SMS, Email, Live Chat

Job not on LinkedIn

🔥 39 minutes ago

🌐 Egypt, Argentina, +3 more countries – Remote

🇪🇬 Egypt – Remote 🇦🇷 Argentina – Remote 🇪🇹 Ethiopia – Remote 🇿🇦 South Africa – Remote 🇳🇬 Nigeria – Remote

💵 $700 - $1.1k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Scale Army Careers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.

📋 Description

• Manage inbound and follow-up sales conversations across SMS, email, and live chat • Engage prospective customers who have expressed interest in the company's services • Follow up with abandoned registrations and incomplete purchases • Build rapport and establish trust through personalized written communication • Answer questions about pricing, enrollment, promotions, timelines, and purchasing • Identify buying signals and guide qualified prospects toward completing purchases • Address questions, concerns, and objections using an empathetic, consultative approach • Share approved promotions, testimonials, and resources • Manage multiple customer conversations while maintaining timely, thoughtful responses • Nurture warm prospects throughout the decision-making process • Identify conversion barriers and address non-clinical concerns • Personalize follow-up communications using customer context and previous interactions • Balance customer support and sales objectives • Improve written sales techniques based on coaching, performance results, and customer responses • Protect confidential customer information and follow HIPAA requirements • Escalate medical or clinical questions to licensed healthcare professionals • Follow communication, documentation, and customer information-handling guidelines • Document customer interactions and sales activities in the CRM • Maintain accurate records of conversations, follow-ups, customer status, and next steps • Track follow-up activity • Collaborate with phone representatives and internal teams on escalations and additional support • Participate in coaching, quality assurance reviews, and product training • Apply feedback to improve communication quality and conversion performance • Develop understanding of products, promotions, processes, and approved customer-facing information • Monitor individual performance and improve sales and engagement techniques

🎯 Requirements

• 2+ years of experience in inside sales, customer engagement, chat sales, SMS sales, customer success, or a similar customer-facing role • Proven experience converting warm leads into customers through written communication • Experience nurturing prospective customers throughout a sales process • Experience handling customer objections and helping prospects move toward a purchasing decision • Experience working with CRM platforms • Exceptional written communication with strong grammar, spelling, clarity, and professionalism • Strong consultative sales and objection-handling abilities • Ability to recognize buying signals and guide customers toward conversion • Strong emotional intelligence and ability to understand customer concerns • Ability to establish trust and rapport through written conversations • Strong follow-up and lead-nurturing skills • Ability to manage multiple SMS, email, and live chat conversations simultaneously • Strong attention to detail and organizational skills • Experience using CRM or customer engagement platforms such as GoHighLevel, HubSpot, Salesforce, Zendesk, Intercom, or similar systems • Ability to accurately document customer conversations and follow-up activities • Ability to quickly learn new products, systems, workflows, and communication guidelines • Understanding of protecting confidential customer information and following compliance procedures • Availability to work 7:00 AM–4:00 PM PST • Resume submitted in English and PDF format • Video submission using the same email as the application

🏖️ Benefits

• Fully remote work arrangement • Opportunity to work in a growing digital healthcare environment • Ongoing coaching • Quality assurance reviews • Product training • Professional development through feedback and performance improvement