Senior Account Manager – 3PL, Logistics

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Scale Army Careers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Scale Army Careers is a remote-first recruiting and talent placement service that matches experienced marketing, sales, and technical professionals outside the U. S. (primarily Latin America and Africa) with high-growth U. S. companies. They handle candidate screening (including application forms, video interviews, take-home assignments), contract and payment administration, and provide ongoing support and onboarding guidance while placements work directly with client companies. Roles are typically full-time remote positions paid in USD through payroll platforms like Deel.

📋 Description

• Serve as the primary point of contact for assigned client accounts and build long-term relationships. • Manage day-to-day client communication regarding fulfillment operations, initiatives, and special projects. • Identify client needs and ensure timely resolution of questions, concerns, and operational issues. • Lead client projects from requirements gathering through implementation and completion. • Coordinate with Operations, Warehouse, Fulfillment, and other internal teams to deliver projects on time. • Monitor project milestones, identify risks, and communicate status updates. • Ensure execution of ongoing fulfillment activities and special operational initiatives. • Generate operational reports and monitor fulfillment and client-operation KPIs. • Lead weekly, monthly, and quarterly business review meetings. • Translate operational data into business insights and recommendations. • Use AI tools such as Claude to analyze operational data, define requirements, and improve reporting efficiency. • Develop, document, and maintain SOPs and operational documentation. • Identify workflow, efficiency, and fulfillment-process improvements. • Recommend value-added services and operational improvements. • Identify opportunities to expand client relationships and increase long-term client value. • Provide strategic recommendations supporting customer retention and business growth.

🎯 Requirements

• 3+ years of experience in Account Management, Client Success, Client Services, or a similar client-facing role. • Experience managing client relationships in a 3PL, fulfillment, logistics, eCommerce, or supply chain environment is strongly preferred. • Experience leading client-facing projects, fulfillment initiatives, or operational implementations. • Experience presenting operational performance metrics and leading business review meetings. • Strong analytical skills and ability to interpret operational KPIs, fulfillment metrics, and business performance data. • Experience using AI tools such as Claude to analyze data, define business requirements, generate insights, and improve reporting workflows. • Strong project management skills and ability to coordinate multiple priorities. • Strong written and verbal English communication skills. • Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint. • Strong understanding of eCommerce fulfillment, warehouse operations, logistics, and supply chain processes is highly preferred. • Must be available to work 9:00 AM–5:00 PM EST aligned with the client’s time zone. • Resume must be submitted in English and PDF format. • Must complete the application form and record a video showcasing skill sets.

🏖️ Benefits

• Fully remote work arrangement • Opportunity to join a growing third-party logistics organization • Opportunity to own strategic client relationships • Opportunity to collaborate with cross-functional teams • Opportunity to leverage data to improve client outcomes • Opportunity to contribute to continuous improvements, customer satisfaction, and business growth