Administrative Coordinator

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October 13

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ScaleSource

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Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide excellent customer support through email, phone, and other channels. • Add customer and job data into Fence 360 and conduct project task sign off for each step of the fence process. • Schedule and confirm customer appointments for consultations, estimates, and project installations. • Coordinate availability across multiple teams to ensure timely service delivery. • Follow up with customers regarding pending actions, appointments, and feedback. • Answer overflow calls, provide basic customer assistance, or redirect calls as needed. • Maintain a professional and friendly phone presence. • Prepare, submit, and monitor permit applications with various city and county offices. • Research local permitting requirements as needed. • Maintain digital records of permits and follow up on pending applications. • Schedule with customer and sales/operations staff 811 markings. • Submit utility locate requests (e.g., 811 tickets) through designated platforms. • Track ticket progress and notify internal teams of any issues or updates. • Ensure all tickets are properly documented and closed out. • Support sales team to create and prepare job estimates for each project based on provided data. • Coordinate with the sales team to ensure estimate accuracy and timely delivery. • Update CRM systems with estimate details and statuses. • Follow up on open estimates in collaboration with sales representatives. • Communicate with customers via email or phone as needed. • Serve as the line of support for incoming calls during business hours. • Answer calls, provide basic customer assistance, or redirect calls as needed. • Maintain a professional and friendly phone presence. • Assist with data entry, document management, and record keeping. • Enter receipts and expense records into SOS or related systems. • Maintain organized digital files and streamline administrative workflows. • Support scheduling, internal communication, and project management coordination. • Answer vendor and material delivery calls and coordinate with operations team to ensure seamless deliveries of materials and products. • Collaborate with internal teams and vendors via email, phone, and video calls.

🎯 Requirements

• Must have a professional remote work setup and reliable internet. • Strong Zoom presence and communication required - English (C1/C2). • As part of the recruitment process, candidates will be asked to submit an introduction video.