Customer Service Associate – Voice & Chat Support

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Scale Virtually VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

👥 HR Tech

⚡ Productivity

B2B • HR Tech • Productivity

Scale Virtually VA is a world-class staffing agency that specializes in providing skilled virtual assistants to help businesses streamline operations and enhance productivity. They offer customized solutions for administrative tasks, marketing, sales, and real estate services, allowing companies to focus on core revenue-generating activities. Through a comprehensive recruitment process, Scale Virtually ensures that the right talent is placed in the right roles, facilitating rapid business growth and operational efficiency.

📋 Description

• Handle inbound customer inquiries across voice, chat, and email • Diagnose issues quickly and take action—not just document problems • Coordinate internally to resolve cases instead of redirecting customers • Follow up until every case is closed • Maintain clarity and accuracy in every interaction • Respond to inbound customer inquiries via voice, chat, and email • Handle issues directly instead of deferring or redirecting by default • Maintain control of the interaction until resolution or escalation • Identify the root issue, not just the surface complaint • Take action to resolve or coordinate resolution immediately • Own the case until it is fully closed or properly handed off • Escalate only when necessary—and never without full context • Ensure escalations are complete, clear, and actionable • Follow up on escalations until resolution is confirmed • Re-contact customers or internal teams until issues are resolved • Document all interactions clearly and immediately • Maintain accurate ticket status at all times • Keep records clean, structured, and audit-ready • De-escalate frustration while still driving resolution • Balance empathy with action (not just apologies)

🎯 Requirements

• 2+ years experience in customer service, support, or BPO voice/chat roles • Strong English communication skills (spoken and written) • Comfortable handling angry, confused, or repetitive customers daily • Able to resolve issues without relying heavily on escalation • Strong follow-up discipline until resolution • Able to work US-aligned night shift from the Philippines

🏖️ Benefits

• Paid Time Off (PTO) • HMO • Fully Remote Work