Rx Onboarding and Care Coordinator Lead

🕒 2 days ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

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Scholar Rock

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💰 $205M Post-IPO Equity on 2022-06

Scholar Rock is a clinical-stage biopharmaceutical company focused on the discovery and development of innovative medicines for the treatment of serious diseases in which signaling by protein growth factors plays a fundamental role. Our most advanced investigational product candidate, apitegromab (SRK-015), a

📋 Description

• Lead, coach, and develop a team of ROCCs across the East Region by providing ongoing performance feedback, field coaching, and development support. • Reinforce role clarity, compliant ways of working, and patient-centric behaviors. • Support onboarding, training, and capability development across the team. • Foster a culture of accountability, collaboration, empathy, and continuous improvement. • Serve as regional lead for the ROCC role within the ACE CoE. • Establish and reinforce standards, best practices, and operating procedures. • Ensure consistent execution, governance, and accountability across patient support activities. • Lead regional escalation management and support resolution of complex access, reimbursement, site-of-care, and patient experience challenges. • Identify operational gaps, emerging trends, and patient journey barriers and partner cross-functionally to implement solutions. • Share field insights to inform CoE standards, training, metrics, and process improvements. • Oversee patient onboarding, education, access coordination, and care navigation activities throughout the treatment journey. • Support complex patient cases and provide guidance on non-clinical barriers to treatment. • Help ensure patients and caregivers have access to appropriate educational, financial, and logistical support resources. • Monitor patient journey metrics and identify opportunities to improve treatment initiation and ongoing patient experience. • Partner closely with Field Reimbursement, Infusion Educators, Case Managers, Account Managers, Specialty Pharmacy, Advocacy, Marketing, Compliance, and other internal stakeholders. • Drive collaboration to resolve barriers, improve processes, and deliver a seamless patient and provider experience. • Communicate regional insights, risks, trends, and recommendations to leadership. • Establish consistent operating rhythms, team communications, case reviews, and coaching activities. • Monitor execution, documentation quality, and follow-up on patient support activities. • Ensure compliance with all company policies and applicable legal, regulatory, privacy, and reporting requirements. • Support effective use of systems, data, reporting, and escalation processes to drive execution excellence.

🎯 Requirements

• 8+ years of experience in biotechnology, pharmaceuticals, patient services, patient access, reimbursement, HUB services, case management, field reimbursement, or related functions. • Prior experience leading patient support, access, reimbursement, care coordination, or field-based teams. • Strong knowledge of patient access, benefit verification, prior authorization, affordability programs, specialty pharmacy, HUB services, and reimbursement processes. • Experience supporting complex therapies, rare diseases, infusion therapy, buy-and-bill, and site-of-care models preferred. • Demonstrated success leading teams, managing escalations, and driving consistent execution across regions. • Strong cross-functional collaboration, communication, and leadership skills. • Launch experience preferred. • Knowledge of HIPAA, FDA, OIG, adverse event reporting, and compliance standards. • Bilingual Spanish preferred.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options