Customer Service Rep

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Schuman Cheese

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1945

🍽️ Food & Beverage

🏭 Manufacturing

🛒 Retail

Food & Beverage • Manufacturing • Retail

Schuman Cheese is a family-owned specialty cheese company with four generations of expertise in importing, making, processing and innovating cheese products. Founded to bring Italian cheeses to the U. S. , the company now operates manufacturing and state-of-the-art processing facilities, hand-selects imported cheeses, develops new products, and supplies retail, foodservice, ingredient, and global export customers. Schuman Cheese positions itself as both a cheesemaker and a supplier to trusted food businesses, offering custom packaging, product forms, and ingredient solutions.

📋 Description

• Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries. • Process orders received via Fax, EDI, email & by phone • Verify pricing and shipping dates within 24 hours after receipt • Maintain order guide & pricing in the software system • Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed • Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item • Work with the Accounting Department to resolve credit issues & to release orders • Process PO change requests, returns & samples • Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution. • Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met • Organize work to meet deadlines • Assist the Sales Department in growing customer business

🎯 Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred • 2-3 years’ experience in a customer service role, preferably in club channels • Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP system is a plus • Familiarity with EDI transaction sets • Able to thrive in a fast paced environment and remain calm under pressure • Works with a high sense of urgency • Dependable and results oriented • Self-directed and able to work well independently or in a team • Organized with a high attention to detail, accuracy and follow through • Above average communication skills (written and verbal) • Strong interpersonal skills • Skilled in problem solving, research and time management • Able to multi task

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with 4.5% employer contribution • Paid time off and holidays • Professional development opportunities • Employee wellness programs