ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

ScienceLogic

Systems Engineer

Responsible for the success of FedRAMP Authorization program at ScienceLogic.

•The FedRAMP Systems Analyst is responsible for the success of the FedRAMP Authorization program at ScienceLogic.
•The FedRAMP Systems Analyst will be responsible for ensuring execution of the initiatives within the FedRAMP roadmap and will work closely with Product Management, Engineering and SaaS Operations Leads to accomplish the required objectives.
•Assist in the preparation and review of FedRAMP documentation, including System Security Plans (SSP), Security Assessment Reports (SAR), and Plan of Action and Milestones (POA&M).
•Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
•Properly identify, remediate, communicate, or escalate technical and program risks.
•Aid the stakeholders in managing technical and program changes.
•Gather and report both program and technical metrics.
•Ability to assess, customize, and use current program and compliance technologies.
•Manage the FedRAMP Baseline (BL) and Impact Level (IL) development roadmap, including identifying, communicating, and escalating program risks.
•Facilitate the relationships with the 3PAO, sponsoring agency, and FedRAMP PMO.
•Understand security assessments, creation of the POA&M, and ongoing Continuous Monitoring (ConMon) requirements.
•Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
•Analyze security controls and requirements to ensure they align with FedRAMP standards.
•Collaborate with process owners and subject matter experts to influence prioritization of projects and solutions to reduce risk and improve compliance.
•Establish, maintain, and influence program stakeholder relationships, expectations, and communications.
•Document security findings, vulnerabilities, and compliance status in accordance with FedRAMP guidelines.
•Review new product features and designs and provide guidance on requirements and standards including NIST 800-53, NIST 800-171, DoD ILs, and FedRAMP BL requirements.
•Understanding of DoDIN APL process and application.

FedRAMP Systems Analyst

Marketing

Lead global solutions marketing for ScienceLogic's innovative IT operations platform.

• Drive solutions marketing direction for ScienceLogic, collaborating with other marketing functions such as demand generation, content marketing, partner marketing, corporate communications, and inbound marketing.
• Understand market trends, customer requirements, usage and buying behavior, and the partner ecosystem to better identify market opportunities and customer demand for ScienceLogic’s product offerings.
• Educate the market about ScienceLogic’s core technical value offerings through multiple collateral such as demos, white-papers, workshops, presentations, and technical blogs, driving views of that content.
• Work with the partner teams to develop solutions that support ScienceLogic’s GTM plays and deliver value to customers.
• Develop and activate ScienceLogic's core use case messaging and positioning.
• Provide input and strategy into product roadmap, strategy, and pricing, in partnership with the analyst relations and competitive intelligence team.
• Nurture and leverage relationships with influencers and key strategic customers and partners to help increase market awareness about ScienceLogic.
• Define team's strategy, budget, hiring and MBO's to build and measure team results.
• Provide input about product priorities and goals to Product Management.
• Use customer, partner, and competitive research to influence solutions strategy and drive effective messaging.
• Develop and own solution positioning, messaging and value propositions that differentiate ScienceLogic’s solutions in the marketplace.
• Craft engaging audience-specific content, including case studies, solution briefs, web content, presentations, data sheets, whitepapers and sales playbooks that can be utilized globally.
• Conduct ROI/TCO analysis and develop content to help customers make the business case for ScienceLogic.
• Leveraging insights from the competitive intelligence team, develop differentiation materials for the field and for external consumption.
• Support the team in setting clear goals and key results. Ensure that those are communicated and visible across the company and progress is shared regularly.

Sr. Director, Solutions Marketing 

Support Engineer

Provide high-quality technical support for Restorepoint products in hybrid IT environments.

• ScienceLogic is looking for a (Associate) Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on our Restorepoint products for our customers, partners and other ScienceLogic team members.
• Candidates who excel in Technical Support positions possess excellent knowledge of systems and networks along with an enthusiasm to rapidly learn the newest technologies.
• The (Associate) Technical Support Engineer provides support for ScienceLogic’s entire Restorepoint product suite.
• Acts as a Tier 2 escalation point for all customer issues.
• Assists with all support cases during periods of heavy volume.
• Leads support efforts for customers who have been determined to have Critical value.
• Coordinates with Customer Success Managers to address any technical issues impacting a Customer’s success.
• Actively engages Technical Support personnel to ensure proper handling of customer questions and issues to which they have been assigned.
• Escalates software bugs or feature enhancements to ScienceLogic’s research, development, and product management teams.
• Acts as a subject matter expert in more than one area of the product.
• Autonomously works on projects and more complex assignments with tangible results delivering benefits to the organizations.
• Proactively looks for ways to improve processes and innovate the support experience.
• Builds relationships and partnerships with other ScienceLogic teams.
• Mentors and trains new team members.
• Proactively shares information and expertise regarding recent fixes, and best practices.
• Provides on-call and shift coverage as required.

Technical Support Engineer 

Sales Engineer

Assist US Government Agencies with hybrid cloud network monitoring solutions.

• Impress customers and prospects alike with your supernatural ability to think on your feet during sales presentations and demonstrations.
• Prove that ScienceLogic is the only vendor able satisfy a prospect’s technical and business requirements in a Proof of Value (POV).
• Document why ScienceLogic is different from the competition in emails, RFPs, and other files during the sales process.
• Provide Tradeshow support.
• Excellent communication and ability to develop customer rapport is paramount.

Remote Jobs at ScienceLogic

ScienceLogic

FedRAMP Systems Analyst

ScienceLogic

Sr. Director, Solutions Marketing

ScienceLogic

Technical Support Engineer

ScienceLogic

Sales Engineer - Federal

ScienceLogic