Client Delivery Lead

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Scotty AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Scotty AI is an agentic infrastructure platform that enables enterprises to build, orchestrate, and run autonomous AI agents to automate complex end-to-end operations. The platform provides an orchestration layer, deep integrations with backend systems (ATS, CRM, HRIS, ERP, telephony, messaging), governance and audit capabilities, sovereign deployment options (private cloud, on-prem, hybrid), and tooling to handle exceptions, escalations, and human handovers. Scotty AI is positioned as an enterprise-grade, secure SaaS solution focused on automating high-volume workflows such as recruitment, scheduling, customer operations, and government services without vendor lock-in.

📋 Description

• Own the client-facing side of conversational AI delivery: running discovery, translating business needs into requirements, designing the business-level conversation flow, and steering the project so delivery lands on time and matches what the client asked for. • Schedule and run discovery/workshop sessions with clients (prep, facilitation, follow-up notes); translate business processes into conversational requirements. • Define the user journey and business logic - steps, decision points, messaging intent, edge cases - shared with the Conversation Designer, who co-designs the technical mapping. • Gather copy, FAQ answers, brand voice guidelines, and business rules for the Conversation Designer to implement. • Plan and sequence delivery work within the sprint cadence, groom the backlog, track blockers, and keep Jira/Confluence current. • Create and maintain project docs, scope definitions, and configuration workbooks using AI tools - including setting up the AI workflows/templates that generate and update them - reviewing output for accuracy. • Build the test plan, guide client feedback testing and UAT, and test the finished build against the original requirements. • Triage incoming tickets and route technical issues to the Conversation Designer. • Own status updates, expectation-setting, escalation handling, and release communication. • Report project health to leadership.

🎯 Requirements

• Proven ability to manage stakeholders, present complex ideas simply, and lead client-facing workshops. • Strong grasp of business-level conversation design (journeys, decision points, edge cases); comfortable partnering with a Conversation Designer on technical mapping. • Comfortable planning and sequencing work in a sprint/backlog cadence, grooming a backlog, and flagging blockers; fluent in Jira, Confluence, and ticket-based workflows. • Able to use AI tools to draft and maintain documentation and set up simple AI workflows that keep it current with minimal manual upkeep - and to critically review AI-generated output for accuracy before it reaches a client. • Able to build test plans, interpret UAT/client feedback, and judge whether a build meets the original requirement. • Language: CV and application must be submitted in English. • Residency: Currently based in Portugal (proximity to Aveiro is a plus). • Work Permit: Valid Portuguese work authorization required.

🏖️ Benefits

• Permanent contract. • Remote-first work model with occasional office visits. • Comprehensive health insurance. • Annual fully paid 1-week company shutdown. • Flexible work environment with a high-growth scale-up culture.