Atlassian Implementation Developer

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Smart Data Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Smart Data Solutions is your strategic partner in healthcare process automation, utilizing data, AI, and automation to digitally transform operations and deliver outcomes for clients. The company specializes in intelligent document management, workflow automation, and data capture, offering solutions that streamline workflows, reduce costs, and enhance customer experience. By applying machine learning and automation, Smart Data Solutions ensures a smooth process, helping healthcare entities manage claims, documents, and data efficiently.

📋 Description

• Collaborate with the onshore implementation lead to configure and deploy Jira Software, Jira Service Management, Confluence, and Jira Product Discovery for internal projects • Build and maintain Jira project configurations, including issue types, workflows, custom fields, screens, and permission/notification schemes • Configure JSM service desks, including portals, request types, SLA policies, queues, automation rules, and escalation workflows • Set up Confluence spaces with templates, page hierarchies, macros, and access permissions • Support Jira Product Discovery configurations, including views, roadmaps, and idea panels • Develop Jira automation rules and scripted solutions using ScriptRunner or Jira Forge where applicable • Perform data migrations, bulk imports/exports, and project restructuring • Assist with Atlassian Cloud migrations, including pre-migration assessment and post-migration validation • Serve as primary Atlassian Cloud administrator for internal Jira, JSM, Confluence, and Product Discovery instances • Manage user provisioning, deprovisioning, groups, roles, and license assignments in Atlassian Access / Admin Hub • Monitor platform health, audit logs, and usage analytics; resolve configuration issues • Maintain platform governance standards, including naming conventions, project templates, permission frameworks, and archival policies • Manage Atlassian Marketplace app licensing, upgrades, and compatibility testing • Apply platform updates, security patches, and feature rollouts with the onshore lead • Maintain platform documentation, including admin runbooks, user guides, onboarding materials, and change logs • Respond to internal helpdesk requests and provide Tier 1 and Tier 2 platform support • Generate and distribute regular platform usage and performance reports to leadership • Participate in daily stand-ups and project syncs during scheduled overlap hours • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience in Atlassian product configuration and implementation, including Jira Software, JSM, and Confluence • Hands-on Atlassian Cloud administration experience, including user management, Atlassian Access / Admin Hub, and license management • Proficiency in Jira workflow design, custom field configuration, and permission/notification scheme management • Experience configuring JSM, including portals, SLAs, queues, request types, and automation rules • Working knowledge of Confluence administration, including space management, templates, permissions, and macros • Strong English communication skills, written and verbal • Availability for a minimum 4-hour daily overlap with U.S. Central or Eastern Time • Reliable high-speed internet connectivity and a secure remote work setup • Familiarity with Jira Product Discovery or Jira Align is a plus • Experience with ScriptRunner or Jira Forge is a plus • Atlassian Certified Professional certifications are preferred • Experience with Atlassian Data Center to Cloud migration projects is a plus • Knowledge of REST APIs and JQL is a plus • Familiarity with ITIL/ITSM best practices

🏖️ Benefits

• A company culture that is authentic, innovative, and collaborative • Professional development and growth-oriented workplace • Equal opportunity employer