Software Support Engineer

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🔥 1 minute ago

🌐 Philippines, Argentina, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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SD Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SD Solutions is a company that specializes in providing a variety of staffing and outsourcing solutions aimed at driving IT-driven businesses towards growth. The company offers services such as Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), and Employer of Record (EoR), which allow businesses to hire globally without the need to establish a legal entity abroad. SD Solutions focuses on empowering businesses with comprehensive services tailored for global expansion and offers strategic guidance and consulting. They provide dedicated engineering, data science, and DevOps teams to ensure seamless technological evolution. With significant experience and a strong track record, SD Solutions helps businesses scale and transform dynamically.

📋 Description

• Triage, debug, and resolve issues from a provided task/bug list • Review features prototyped in staging, solidify them, and confirm readiness for production • Promote ready features to production; isolate incomplete work via feature branches/flags • Maintain reliability of existing functionality and prevent regressions • Perform backend maintenance of AI applications, including agent orchestration tools • Work directly with the founder on a daily basis • Stay visible, proactive, and consistently productive throughout the workday • Support ongoing development and maintenance of an internal platform used by the team and clients • Manage bugs, feature requests, and AI-assisted engineering workflows

🎯 Requirements

• Strong full-stack engineering background covering frontend and backend • Hands-on experience with AI/ML systems and agent-based tooling, such as Claude, Codex, Grok, or comparable LLM orchestration • Comfortable maintaining and debugging production backend systems • Experience with feature branching/flags and safe release practices • Excellent English communication — clear, responsive, and able to work closely with a hands-on technical founder • High reliability, visibility, and consistent daily output • Time zone overlap with Austin, Texas is preferred • Previous experience working in small, founder-led teams is advantageous • Strong practical experience with AI agent workflows and prompt engineering is advantageous • Ability to work independently while remaining highly responsive and visible is advantageous

🏖️ Benefits

• Benefits offered by SD Solutions; details available by contacting the company • Full-time role