Technical Account Manager

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Securonix

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🔐 Security

Cybersecurity • SaaS • Security

Securonix is a leader in cybersecurity, providing advanced solutions in Security Information and Event Management (SIEM) reinforced by artificial intelligence. The company offers a suite of products designed to detect, investigate, and respond to cyber threats, including user and entity behavior analytics (UEBA) and security orchestration automation and response (SOAR). Securonix specializes in cloud security monitoring and offers deployments on platforms like AWS, Google Cloud, and Microsoft Azure. Their solutions aim to enhance threat detection speed and precision, reduce false positives, and streamline security operations for organizations across various industries, particularly in the financial services and healthcare sectors.

📋 Description

• Serve as the primary technical point of contact for assigned enterprise customers. • Develop trusted advisor relationships with security leaders, SOC managers, analysts, architects, and executive stakeholders. • Conduct regular business reviews, health checks, and strategic planning sessions. • Align platform capabilities with customer security initiatives, compliance requirements, and operational goals. • Drive customer adoption, retention, expansion, and overall satisfaction. • Provide expert guidance on SIEM architecture, security monitoring, threat detection, incident response, UEBA, SOAR, and cloud security use cases. • Review customer deployments and recommend best practices for scalability, performance, and operational efficiency. • Assist customers with use case development, detection engineering, content tuning, and security operations optimization. • Advise on log source onboarding strategies, data quality improvements, and data governance practices. • Support customers in maximizing platform value through advanced features and new product capabilities. • Monitor customer platform health, adoption metrics, and risk indicators. • Identify and proactively address technical challenges, adoption barriers, and operational inefficiencies. • Coordinate escalation management and facilitate timely resolution of critical issues. • Partner with Support, Professional Services, Engineering, Product Management, and Customer Success teams to advocate for customer needs. • Develop success plans and track progress against key milestones and objectives.

🎯 Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience. • Portuguese, Spanish & English language required • 5+ years of experience in cybersecurity, SIEM, SOC operations, security consulting, customer success, or technical account management. • Experience working with enterprise SIEM platforms such as Securonix, Splunk, Microsoft Sentinel, QRadar, Elastic Security, Exabeam, LogRhythm, or similar technologies. • Strong understanding of: Security Operations Centers (SOC), Threat Detection & Response, Incident Response, UEBA, SOAR, Cloud Security, Identity Security, Threat Intelligence. • Knowledge of security frameworks including MITRE ATT&CK, NIST CSF, CIS Controls, and compliance standards such as PCI-DSS, HIPAA, SOX, and ISO 27001. • Experience with log management, security event correlation, and detection engineering. • Strong troubleshooting and analytical skills. • Excellent communication, presentation, and stakeholder management abilities.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities