SMB Customer Success Manager

🕒 May 26

🗽 New York – Remote

🗽 New York – Remote

💵 $81.6k - $96.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Seesaw Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Seesaw Learning is an innovative educational technology company that offers a comprehensive platform designed to enhance learning experiences for elementary students. With a focus on multimodal learning tools, Seesaw enables students to become creators of their own learning journeys while supporting teachers and engaging families. The platform provides interactive lessons, digital portfolios, and two-way communication features to foster continuous visibility and support students' educational development. Seesaw's tools cater to diverse learning needs, making learning accessible for students with various abilities and language backgrounds, ultimately building future-ready skills.

📋 Description

• Manage a portfolio of our SMB district partnerships • Manage relationships with contacts across the BOCES • Own the renewal and expansion process for your portfolio • Lead consultative meetings with key district stakeholders using data • Develop a strategy for your book of business, identifying expansion targets and cancellation risks • Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events

🎯 Requirements

• Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion • A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position • Proven experience managing accounts in New York and working with the BOCES • A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast • Adaptable and skilled at managing change, maintaining strong performance, and focus in a dynamic environment

🏖️ Benefits

• Medical/Dental + Orthodontics/Vision Coverage • 401k Match • Flexible Paid Time Off • Mindfulness First Fridays • Monthly Technology Stipend • Home Office Setup Stipend • Professional Development Stipend • Paid Parental Leave • Charitable Donation Matching • Volunteer Days