Junior Implementation Analyst – VoIP Telephony

Job not on LinkedIn

🔥 13 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Segware

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Segware is a technology company specializing in integrated security solutions, including alarm management, AI-driven predictive analysis, and cloud video monitoring. The company provides a variety of software applications designed to enhance security operations, such as My Security, VTR Mobile, and OS Mobile, which facilitate camera viewing, tactical team management, and service order management. Segware also offers advanced access control systems like Portaria Autônoma® and solutions for condominium management via SCond by Segware. Additionally, it integrates more than 100 hardware manufacturers, ensuring comprehensive security coverage for its clients. With a focus on innovation and scalability, Segware's products aim to elevate the performance and efficiency of security operations across various industries.

📋 Description

• Perform client onboarding, assisting with configurations, parameter settings, and trainings to ensure optimal use of our products. • Implement software developed by Segware, guiding the client throughout the entire remote or on-site implementation process. • Ensure agreed timelines and training deliverables are met correctly. • Conduct detailed analysis of the client's needs to determine the best implementation approach, minimizing impact on the client's operations. • Analyze and identify issues that may arise during implementation. • Deliver in-person and remote training to ensure end users are prepared to use the implemented solutions. • Provide ongoing support to meet client needs. • Document all implementation projects and keep work tools up to date. • Prepare system help documentation to facilitate user understanding of features. • Identify opportunities to improve implementation processes and suggest innovations. • Configure and customize systems according to the client's expectations and requirements. • Manage multiple projects simultaneously, ensuring organization and effective delivery of implementations.

🎯 Requirements

• Experience with implementation, configuration, or support of systems in a SaaS environment. • Background in technical customer support, software implementation, or infrastructure support. • Knowledge of Windows and Windows Server operating systems. • Basic knowledge of Linux (advantageous for troubleshooting). • Knowledge of TCP/IP networking, including IP addressing, DNS, DHCP, NAT, routing, and VLANs. • Experience with remote access and support tools. • Familiarity with REST APIs and system integrations. • Basic to intermediate knowledge of IP telephony (VoIP). • Understanding of SIP and RTP protocols. • Awareness of audio codecs and call quality considerations. • Basic knowledge of SIP trunks, extensions, queues, and IVR systems. • Ability to identify issues related to latency, jitter, packet loss, and firewall/NAT configurations that impact VoIP communication. • Familiarity with IP PBX systems (such as Asterisk, Issabel, FreePBX, or similar) is a plus. • Strong verbal and written communication skills. • Comfortable leading trainings and meetings with clients. • Analytical profile with strong diagnostic and problem-solving skills. • Ability to work in a team and collaborate with internal departments. • Organized and able to manage time to meet schedules and implementation timelines. • Availability to travel.

🏖️ Benefits

• Meal allowance / food voucher • Health insurance: 50% paid by the company, 50% paid by the employee • Dental plan: 50% paid by the company, 50% paid by the employee • Home office allowance • One day off during your birthday month • Extended maternity and paternity leave • Totalpass: wellness platform with gym access, sports, Pilates, martial arts, nutrition, etc. • Emotional care platforms: Psicologia Viva, ZenClub, Vittude • Professional Development Program (according to company policy)