Customer Service Representative I

Job not on LinkedIn

🔥 17 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Sentara Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1890

⚕️ Healthcare Insurance

Healthcare Insurance

Sentara Health is a leading healthcare system that operates over 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals. The company is dedicated to providing exceptional patient care, fostering professional development, and maintaining a diverse workforce. Sentara Health aims to improve health every day and has been recognized for its clinical and operational performance, being named one of the top 15 health systems by IBM Watson Health. The organization supports its employees in achieving their full potential and encourages growth and innovation in the healthcare sector.

📋 Description

• Responsible for all areas of customer service regarding research and resolution of telephone inquiries from members or patients. • Handle incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues or patient services needs. • Update billing information, establish payment plans, resolve payment inquiries, or assist with patient scheduling. • Provide quality service and customer satisfaction through effective communication and education.

🎯 Requirements

• High School Diploma or Equivalent REQUIRED • 2 years Customer Service experience REQUIRED • Previous Data Entry Experience REQUIRED • Call center experience highly preferred • Healthcare background preferred (pre-authorization, insurance eligibility, referrals, billing, claims) • EPIC experience is a plus

🏖️ Benefits

• Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.