Sales Development Manager

🕒 May 5

🇺🇸 United States – Remote

💵 $105.1k - $112.5k / year

⏰ Full Time

🟢 Junior

💵 Sales Development (SDR)

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Lead & Develop SDR Teams • Manage SDRs on objectives, activity metrics, and performance achievement • Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability • Serve as a mentor and steward of the ServiceTitan culture for your team • Motivate, incentivize, and recognize team members to encourage top performance • Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging • Drive Pipeline & Strategy • Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team • Shape and implement SDR strategy and outbound processes for the teams you cover • Report to senior management on operational and financial KPIs • Help evaluate new technologies and programs to drive superior SDR performance • Flex Across the Organization • Step into team assignments covering absences or unexpected gaps on the management team • Maintain all internal customer and business partner relationships aligned to the team you are covering • Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs • Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment • Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization • Over-communicate updates, observations, and needs to senior leadership to ensure team continuity • Recruit & Build • Recruit, interview, and onboard new SDR team members to support organizational growth • Help onboard and train new hires for speed-to-ramp and long-term success • Partner hand-in-hand with senior leadership to build the best SDR organization in the country

🎯 Requirements

• Direct experience as an SDR/BDR with applicable team lead or management experience • Direct experience in a closing AE role for 12+ months • Strong preference for 1+ years of sales management experience • Outbound-specific cold-calling experience—not just inbound lead handling • Track record of success in AE and leadership role; history of managing or being part of a high-performing sales team • Strong understanding of outbound pipeline generation processes and methodology

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training for all levels • Bonusly rewards and peer-nominated awards • Company-paid medical, dental, and vision insurance (100% employer paid options) • 90% coverage for dependents • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401k matching • Telehealth options • Parental leave and support • Up to $20k in fertility services (IUI and IVF) • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools