Sales Enablement Manager

🕒 May 7

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote

💵 $86.6k - $115.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Drive Peak Performance Demo Mastery: Develop and scale coaching programs specifically designed to improve Demo Quality Scores. • Churn Mitigation: Partner with SE leadership to analyze Churn data. Create training interventions that help SEs set better expectations and bridge the gap between sales promises and product reality. • Own the SE onboarding journey, shortening the ramp time for new Titans while embedding our Titan Values and Professionalism Non-Negotiables from Day 1. • Leverage tools like Gong, Vivun, Tableau, and Lattice to identify performance gaps and measure the ROI of your enablement programs. • Build and maintain the "Source of Truth" for SE playbooks, including discovery guides, demo scripts, and technical calculators (e.g., Automation & Complexity Calculators).

🎯 Requirements

• 3-5 years in Sales Enablement, Training, or a Solutions Engineering role within a B2B SaaS environment. • Deep familiarity with performance management frameworks. • Understanding how to coach to specific KPIs (Quota, Churn, Demo Scores). • Technical aptitude to understand complex workflows and can coach others on using technical calculators and SFDC/Vivun tracking. • Exceptional ability to command a room (or a Zoom) and write clear, concise documentation. • Demonstrate ownership, entitled to nothing, and believes in putting the customer first. • Experience with Gong (or similar conversation intelligence), LMS platforms, Vivun/CRM tools, and Tableau. • Experience in the Home Services industry is a significant plus.

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.