Shopper Risk Operations Team Lead

Job not on LinkedIn

🔥 3 hours ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🎲 Risk

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Direct the daily operations of the Shopper Risk Operations team. • Manage daily shopper risk and fraud prevention operations and team performance. • Measure and track team and team member performance. • Ensure adherence to department processes and company policies to meet performance metrics. • Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features and processes that lead to disputes and chargebacks. • Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards. • Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines. • Advise on staffing based on incoming escalation volumes and complexity. • Coach and advise team members by providing guidance and training resources for career development. • Analyze trends and advise management. • Make recommendations on process and product improvements.

🎯 Requirements

• Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking. • Bachelor’s degree in an accredited academic institution. • Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office. • Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used. • Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment • Attention to detail and ability to multitask • Excellent problem-solving and analytical skills • Strong business judgment and communication skills • Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication. • Due to the requirements of the position, only English resumes will be accepted. • Preferred: Four years of fraud prevention and/or chargeback processing experience • Preferred: Two years of management experience in fraud prevention and/or chargeback operations. • Preferred: Experience in payment processing concepts and procedures. • Preferred: Experience in using chargeback or fraud case management software.

🏖️ Benefits

• Career advancement opportunities • Coaching and guidance resources for career development • Full-time employment