Global Key Account Manager

🕒 March 21

🏄 California – Remote

🏄 California – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts • Develops and executes global account strategies • Coordinates cross-regional activities • Ensures high levels of customer satisfaction and service delivery • Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and affiliates • Drive revenue growth by expanding relationships with key decision-makers • Manage global agreements, contracts, and commercial relationships • Monitor account performance against KPIs and ensure timely delivery of reports, invoices & communications • Resolve service delivery issues and manage claims to maintain strong client relationships • Track market trends, regulatory developments, and competitor activity impacting the account • Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies.

🎯 Requirements

• Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, and Business • Minimum of 5 years experience in account management, customer services or other relevant experience • Minimum of 3 years experience in the TIC industry for the relevant business unit • Experience in international / multi-cultural environments • Advanced English required, other language skills are a plus • Proficient in Microsoft suite (Word, Excel, Access, PowerPoint, and Outlook) • Experience using Salesforce for pipeline management, forecasting, and client relationship tracking • Strong problem-solving and organizational skills.

🏖️ Benefits

• Medical, dental and vision insurance • Life insurance • Employee assistance programs • 401(k) with company match (immediate vesting upon enrollment) • Online training courses • Virtual and classroom development experiences • Tuition reimbursement program • Paid-time off • Family leave