Freelance Customer Support Agent – Nutrition Focus

🔥 4 minutes ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SHEKO

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

SHEKO is a company that focuses on providing nutritional products, including meal replacement shakes and collagen supplements for weight management and healthy living. They offer a variety of products designed to cater to diverse nutritional needs and preferences. SHEKO emphasizes convenience, offering products that are easy to incorporate into daily routines for optimal nutrition and wellness.

📋 Description

• Respond to customer inquiries via email, chat, and WhatsApp in Gorgias • Independently resolve order and return-related requests in Shopify • Handle complaints professionally and find customer-focused solutions • Identify escalations and forward matters internally when necessary • Apply macros and flows, and provide feedback to improve processes • Optionally moderate the Facebook community, answer questions, and foster a positive atmosphere

🎯 Requirements

• Several years of customer support experience, ideally in D2C or e-commerce • Proficiency with Gorgias or comparable helpdesk tools • Shopify experience is an advantage • Community management experience is a plus, but not required • Availability to work on weekends as well • An interest in nutrition, a healthy lifestyle, and brands with something meaningful to say • Excellent written and spoken German • Good English for working in Gorgias and our internal tools • Clear, empathetic communication at all times and on an equal footing with customers • Structured, reliable, and able to work independently in a remote environment

🏖️ Benefits

• Freelance collaboration, 20–40 hours per week • 100% remote – work from wherever you choose • Flexible scheduling within our core working hours of 7:00 a.m.–9:00 p.m. German time – 80% based on mutually agreed time windows and 20% freely schedulable • Clear processes, thorough briefings, and a team that has your back • Long-term collaboration with opportunities for growth