Head of Engineering

Job not on LinkedIn

🕒 August 4

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

👮‍♀️ Software Engineering Manager

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sierra

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Sierra is a company that specializes in transforming customer experiences through the power of conversational AI. Their platform enables businesses to deploy AI agents that are empathetic, always available, and aligned with the brand's tone and voice. Sierra offers capabilities for real-time support, seamless integration into existing technology stacks, and the capacity to solve complex issues while continuously improving the customer experience. Trusted by leading brands, Sierra's AI platform is designed with a strong commitment to security and privacy, ensuring safe and secure interactions. The platform allows for personalization, enabling companies to imbue their AI agents with their own identity and processes, ensuring consistency and reliability across all customer interactions.

📋 Description

• Lead and grow the engineering organization, including hiring, mentoring, coaching, and performance management • Define and execute engineering strategy with executive leadership • Establish engineering standards, development processes, and technical excellence culture • Provide architectural leadership across backend systems, infrastructure, internal tooling, and customer-facing products • Partner with Product, Design, Operations, and Leadership to align technical execution with business priorities • Own engineering planning, resource allocation, and delivery across multiple initiatives • Build scalable, reliable, secure, and high-performance systems for rapid user growth • Participate in architecture reviews, code reviews, technical design discussions, and hands-on development • Guide technical decisions while balancing product velocity, scalability, and operational excellence • Recruit and retain engineering talent while building an inclusive, collaborative engineering culture • Oversee the engineering organization and turn company priorities into scalable technical solutions

🎯 Requirements

• 8+ years of professional software engineering experience • Previous experience leading engineering teams as a Head of Engineering, Engineering Director, Engineering Manager, or equivalent technical leadership role • Demonstrated experience hiring, mentoring, and scaling engineering organizations • Strong background in software architecture, distributed systems, cloud infrastructure, and modern web technologies • Experience delivering complex software products from concept through production • Strong understanding of engineering operations, development workflows, testing strategies, and system reliability • Fluent in English and Portuguese, written and spoken • Working knowledge of fundamental U.S. laws and regulatory considerations affecting software products, including privacy, security, and compliance • Comfortable operating in a fast-paced startup environment with high ownership and autonomy • Familiarity with AI-powered products, machine learning systems, or data platforms • Preferred: experience leading engineering through hypergrowth • Preferred: experience scaling products serving millions of users • Preferred: experience with AWS and MongoDB • Preferred: experience building globally distributed engineering teams

🏖️ Benefits

• Continuous learning opportunities and resources to thrive • Good vibes and open communication culture