Director, Customer Growth – Experiences
Job not on LinkedIn
🕒 April 23
🇺🇸 United States – Remote
💵 $145k - $190k / year
⏰ Full Time
🔴 Lead
📈 Growth Marketing
🦅 H1B Visa Sponsor
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📋 Description
• Define and scale the NORAM customer marketing and experience strategy aligned to pipeline and revenue goals • Build a cohesive, end-to-end strategy across trade shows, field events, and customer programs that drive significant pipeline growth • Design meaningful persona-driven activations that build relationships with key buyers across ecommerce function,digital, risk and fraud. • Act as a player-coach, setting direction while remaining hands-on in execution • Own the end-to-end customer marketing strategy across the lifecycle, driving engagement, retention, and expansion • Build structured programs that turn customers into advocates, references, and growth drivers for the business • Manage vendors, budgets, logistics, and timelines end-to-end • Define and own success metrics across pipeline influence, engagement, and ROI
🎯 Requirements
• 6+ years of experience in events, field marketing, or customer marketing, preferably in B2B SaaS or ecommerce • Proven experience leading trade shows, executive events, and high-impact customer or ABM experiences • Experience managing and mentoring team members while maintaining a strong balance of strategic thinking and hands-on execution. • Experience working cross-functionally across GTM teams to drive pipeline and customer outcomes • Background in partnership-driven programs or co-marketing initiatives is highly preferred • Strong project management, organizational, and stakeholder management skills • Comfortable traveling about 20% of the time
🏖️ Benefits
• Discretionary Time Off Policy (Unlimited!) • 401K Match • Stock Options • Annual Performance Bonus or Commissions • Paid Parental Leave (12 weeks) • On-Demand Therapy for all employees & their dependents • Dedicated learning budget through Learnerbly • Health Insurance • Dental Insurance • Vision Insurance • Flexible Spending Account (FSA) • Short Term and Long Term Disability Insurance • Life Insurance • Company Social Events • Signifyd Swag
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